Returns & Exchanges

We want you to love your handcrafted treasures, but if you are not completely satisfied, we accept returns of most new, unused items within 60 days of purchase for a full refund. As a fair trade organization, we ensure our return process remains simple while honoring the artisans who created your unique home goods.

1

Prepare Your Package

Place the unused item securely in its original packaging, ensuring that all artisan tags and story cards are included to maintain the product's value.

2

Include Proof of Purchase

Insert a copy of your original packing slip or order confirmation email inside the box so our team can quickly identify your transaction.

3

Affix Shipping Label

Print and attach the prepaid return shipping label provided through our online portal, or address the package to our central distribution center using your preferred carrier.

4

Receive Your Refund

Once our warehouse receives and inspects the item, we will process your refund to the original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing